I've written the resume using only what you told me. I left out metrics you didn't give me, and the bracketed placeholders are where you can add real numbers.

[YOUR NAME]

[City, State/Country] | [Email] | [Phone] | [LinkedIn, optional]

PROFESSIONAL SUMMARY

Customer Support Specialist with 3 years of customer-facing support experience resolving customer inquiries by email and live chat. Skilled in Zendesk ticketing, clear and professional written communication, and learning new software quickly. Bilingual in English and Spanish (conversational), with a hospitality management background that supports a service-first approach to every customer interaction.

CORE SKILLS

• Support Tools: Zendesk (ticketing), email support, live chat support
• Communication: Clear written communication, customer-focused problem solving, professional tone
• Languages: English (fluent), Spanish (conversational)
• Strengths: Quick learner of new software, customer service, issue resolution

PROFESSIONAL EXPERIENCE

Customer Support Agent | [Online Shop Name] | 2022 – 2025

• Provided customer-facing support to customers via email and live chat, delivering clear, courteous written responses
• Managed and resolved customer tickets in Zendesk, tracking inquiries from first contact through resolution
• Adapted quickly to the company's support tools and processes while working in a small-team environment
• [Add if true: handled roughly X tickets or chats per day/week]
• [Add if true: customer satisfaction score, response time, or other result]
• [Add if true: used Spanish to assist Spanish-speaking customers]

EDUCATION

[Degree], Hospitality Management
[School Name] | [Graduation Year]

Notes on the tailoring

How you match the requirements

• 2+ years of customer-facing support: Your 2022–2025 role covers about 3 years, so I put "3 years" in the summary.
• Zendesk: It's named in the summary, the skills section and the job bullets.
• Clear written communication: Your email and chat work is the evidence, and the bullets say so directly.
• Learning software quickly: This is the weakest match, because you didn't give me an example. Add one if you have it, such as a tool you picked up or a process you improved.
• Spanish (nice to have): It's listed in both the summary and the skills section. I wrote "conversational" because you said "some Spanish". Change it if that undersells or overstates your level.

What I'd add to make it stronger

1. Numbers. Ticket volume, response time and satisfaction scores help most in support roles. Even rough figures are fine if they're accurate.
2. A SaaS angle. If you ever helped with software, account, billing or troubleshooting issues, mention it. This role is at a SaaS company and your experience is in e-commerce.
3. Any other tools. Examples are a help center or knowledge base, macros, a CRM, or Shopify.

Cover letter opener
"For three years I've helped customers by email and chat in Zendesk, and I'm excited to bring that experience to [Company]'s support team."

Send me your name, the company name, and any numbers or details you want included, and I'll finalize it. I can also make a plain-text version for ATS uploads.