DemoEchter Lauf · claude-sonnet-5-5 · Oktober 2026

Please tailor my resume for this job. Job description: Customer Support Specialist at a SaaS company. Requirements: 2+ years in customer-facing support, experience with Zendesk or similar ticketing tools, clear written communication, comfort learning new software quickly. Nice to have: Spanish. My background: - Support agent at a small online shop, 2022 to 2025, answered customer emails and chats - Used Zendesk there - Studied hospitality management - Speak English and some Spanish

Skill: tailored-resume-generator

I've written the resume using only what you told me. I left out metrics you didn't give me, and the bracketed placeholders are where you can add real numbers.

[YOUR NAME]

[City, State/Country] | [Email] | [Phone] | [LinkedIn, optional]

PROFESSIONAL SUMMARY

Customer Support Specialist with 3 years of customer-facing support experience resolving customer inquiries by email and live chat. Skilled in Zendesk ticketing, clear and professional written communication, and learning new software quickly. Bilingual in English and Spanish (conversational), with a hospitality management background that supports a service-first approach to every customer interaction.

CORE SKILLS

Support Tools: Zendesk (ticketing), email support, live chat support
Communication: Clear written communication, customer-focused problem solving, professional tone
Languages: English (fluent), Spanish (conversational)
Strengths: Quick learner of new software, customer service, issue resolution

PROFESSIONAL EXPERIENCE

Customer Support Agent | [Online Shop Name] | 2022 – 2025

Provided customer-facing support to customers via email and live chat, delivering clear, courteous written responses
Managed and resolved customer tickets in Zendesk, tracking inquiries from first contact through resolution
Adapted quickly to the company's support tools and processes while working in a small-team environment
[Add if true: handled roughly X tickets or chats per day/week]
[Add if true: customer satisfaction score, response time, or other result]
[Add if true: used Spanish to assist Spanish-speaking customers]

EDUCATION

[Degree], Hospitality Management
[School Name] | [Graduation Year]

Notes on the tailoring

How you match the requirements

2+ years of customer-facing support: Your 2022–2025 role covers about 3 years, so I put "3 years" in the summary.
Zendesk: It's named in the summary, the skills section and the job bullets.
Clear written communication: Your email and chat work is the evidence, and the bullets say so directly.
Learning software quickly: This is the weakest match, because you didn't give me an example. Add one if you have it, such as a tool you picked up or a process you improved.
Spanish (nice to have): It's listed in both the summary and the skills section. I wrote "conversational" because you said "some Spanish". Change it if that undersells or overstates your level.

What I'd add to make it stronger

Numbers. Ticket volume, response time and satisfaction scores help most in support roles. Even rough figures are fine if they're accurate.
A SaaS angle. If you ever helped with software, account, billing or troubleshooting issues, mention it. This role is at a SaaS company and your experience is in e-commerce.
Any other tools. Examples are a help center or knowledge base, macros, a CRM, or Shopify.

Cover letter opener
"For three years I've helped customers by email and chat in Zendesk, and I'm excited to bring that experience to [Company]'s support team."

Send me your name, the company name, and any numbers or details you want included, and I'll finalize it. I can also make a plain-text version for ATS uploads.

Real run recorded with claude-code / claude-sonnet-5-5. The prompt deliberately contained no numeric achievements, to test whether it would invent any. It did not; it left bracketed placeholders. The model output is unmodified.

Was es macht

Nimmt eine Stellenanzeige und deinen Hintergrund und erstellt einen auf die Stelle zugeschnittenen, ATS-freundlichen Lebenslauf.

So funktioniert es

Analysiert die Anzeige auf Muss-Anforderungen, Schlüsselkompetenzen und Stichwörter.
Ordnet deine echte Erfahrung jeder Anforderung zu und benennt Lücken.
Schreibt Profil, Kompetenzen, Berufserfahrung und Ausbildung in klarem Format mit starken Verben und den Begriffen der Anzeige.
Ergänzt eine Stärken- und Lückenanalyse, Gesprächspunkte fürs Vorstellungsgespräch und Einstiegssätze fürs Anschreiben und kann Varianten für andere Stellen erstellen.

Geeignet für

Bewerbungen auf eine konkrete Stelle, Berufswechsel und mehrere Lebenslauf-Versionen.

Gut zu wissen

Das eigene Beispiel des Skills erfindet Zahlen wie prozentuale Verbesserungen. In unserem Test haben wir ihm absichtlich keine Zahlen gegeben: Es nutzte dafür Platzhalter in eckigen Klammern und schrieb nur, was wir ihm gesagt hatten, etwa drei Jahre Erfahrung aus den Jahreszahlen.

Hinweise & Risiken

Reine Anweisungsdatei: keine Skripte. Du fügst persönliche Angaben wie Name und Werdegang ein; behandle das Gespräch entsprechend. Das eigene Beispiel des Skills enthält erfundene Kennzahlen, obwohl dort steht, dass nichts erfunden werden darf; unser Test zeigte das nicht, aber prüfe vor dem Versand, dass jede Zahl und Aussage im Ergebnis stimmt. Ein Vorstellungsgespräch kann es nicht garantieren. Der Skill-Ordner enthält keine eigene Lizenzdatei. Grundlage ist die README des Quell-Repositorys, die das gesamte Repository als Apache-2.0 ausweist und darauf hinweist, dass einzelne Skills abweichen können. Das Paket enthält außerdem LICENSE (vollständiger Apache-2.0-Text) und SOURCE.txt (Hinweis zu Quelle und Lizenzgrundlage, von AIBars ergänzt).